How to Check ReliaCard Balance

Many states offer the choice of receiving unemployment benefits on the U.S. Bank ReliaCard. If you are trying to get your ReliaCard balance, we can help. In this post, we will help you find the phone number to call and get the balance on your U.S. Bank ReliaCard account.

In addition, we will provide three other ways you can check your balance, including via the mobile app and online.

Finally, we will answer the 5 most frequently asked questions we get about the ReliaCard. including how to pay your rent and mortgage with your ReliaCard.

"Check ReliaCard Balance online and by phone"

This post will also cover:

How to check ReliaCard Balance
5 ReliaCard Frequently Asked Question

How to check ReliaCard Balance

There are five ways to check the balance on your U.S. Bank ReliaCard:

Option 1 – Through the Mobile App

The first option is through the ReliaCard Mobile App.

The mobile app is available for free for iPhones and Android devices.

Search for “U.S. Bank ReliaCard” in the App Store or Google Play.

Click here to download the app for iPhone and Apple devices.

For Andriod device holders, click here to download the ReliaCard mobile app.

With the ReliaCard Mobile app, you can check your account balance, view your account information, and request free deposit notifications as shown below.

"Check your ReliaCard balance via mobile app"

Option 2 – Check Balance Online

Next, you can get your ReliaCard balance online by logging into your account.

For help logging in, including how to reset your password, click here.

We have provided the image below of the login page for your convenience.

When you log in to check your balance, you can also view past statements.

"How to check ReliaCard balance online"

Option 3 – By Phone

Third, you can check your ReliaCard balance by calling the U.S. Bank ReliaCard Customer Service Department at the number below.

They’re available 24 hours a day, 7 days a week.

ReliaCard Customer Service Phone Number

Call Toll-free at 1- 866.567.8590.

In addition, the customer service phone number is also listed on the back of your ReliaCard debit card.

Option 4 – Check Balance at an ATM

The fourth option to check your balance is to use an ATM.

You can check your balance at any ATM that displays the Visa and MasterCard acceptance mark.

To find a ReliaCard ATM and how to avoid fees, click here.

Option 5 – Check Balance via Text/Email

Lastly, the final option available to you to get your ReliaCard balance is via Text/Email.

To do this, Sign up to receive email or text alerts when funds have been deposited to your account or when your balance gets low.

U.S. Bank ReliaCard FAQs

Here are five (5) of the top questions we get about the ReliaCard:

Will my funds be available when I receive my card?

In some cases, especially with Unemployment benefits, you may receive your ReliaCard before the funds are loaded to the card.

Your card will be funded two to three business days after your state agency has approved your unemployment benefits claim.

ReliaCard customer service will not be able to give you an update on your unemployment benefits claims.

However, you can monitor the status of your claim and payments by checking your state’s unemployment website.

You can also call your state’s unemployment office for an update.

See the list of Unemployment office numbers by state.

Once your application for unemployment has been approved, you can get updates by enrolling in alerts to be notified via a text message or email when a deposit has been received.

Why is my ReliaCard Account blocked?

If your ReliaCard account has been blocked, here’s what you should know:

Typically, when your card is blocked, it’s for your protection.

This means that a fraud block has been placed on your account.

However, there are two ways to remove this block.

The quickest way is to use your mobile device to log in to

Then, upload a picture of your government-issued ID and a selfie.

U.S Bank will verify your identity and remove the block within one to two business days.

You may also remove the block on the cardholder website.

Click here to be taken there.

Once there, follow the instructions below:

  1. Log in to your ReliaCard account at
    2. Next, Select Document Upload under Quick Links.
    3. Select Account Restriction – Need Additional Information.
    4. Select Begin.
    5. Upload all of the required documents listed in the instructions.

Please note: It may take up to five business days to unlock your account by uploading your documents via the cardholder website.

Can I make my mortgage or rent payment with my ReliaCard?

Yes. You can pay your mortgage, rent or other bills with your ReliaCard.

To set up a bill payment, follow the steps below

First, log into your ReliaCard account at

Next, go to the top navigation bar and choose Manage Money.

Third, choose Pay Bills.

Next, select the company (the payee) you want to pay from the payee list.

If you can’t find the company, you can manually enter the payee name by selecting Add a Payee.

Fifth, Enter the amount you want to pay and select the payment date.

Lastly, Select the Review and Pay button.

Where can I locate the ReliaCard routing and an account number?

Unfortunately, ReliaCard does not come with a routing number or account number.

That is because only the issuing agency can load funds to your ReliaCard.

Therefore, since you cannot add additional funds to your ReliaCard, there is no need for the routing number or account number.

I received a 1099-form even though I did not apply for unemployment benefits. What should I do?

If you received a 1099-form and did not apply or claim unemployment benefits, here’s what you need to do:

First, call your state’s unemployment agency to report a fraudulent claim.

You may be a victim of identity theft.

Follow their instructions for reporting the invalid 1099-G form.

Also, if you also received a ReliaCard, fill out this form to close your debit card.

Furthermore, you may also consider placing a fraud alert with the consumer credit bureaus.

This is a free service that you can initiate online at or by contacting any one of the credit bureaus:

Equifax: 800-525-6285
Experian: 888-397-3742
TransUnion: 800-680-7289

How to Check ReliaCard Balance Summary

We hope this post on How to Check ReliaCard Balance was helpful.


If you have further questions about ReliaCard, Unemployment Benefits, or Unemployment Debit Cards, please let us know in the comments section below.

Be sure to check out our other articles on Unemployment Benefits, including:
Nevada Unemployment Debit Card Guide
Maryland Unemployment Debit Card Guide
Whether Unemployment Benefits are Taxable
List of States Extending Unemployment Benefits
Massachusetts DUA Unemployment Debit Card
How to file for Unemployment (in all 50 States)
Unemployment office Phone Number (All 50 States)