Nevada Unemployment Debit Card Guide
If you have a Nevada Unemployment Debit Card (Nevada Bank of America UI Debit Card) and have questions about your card, you’ve come to the right place.
In this detailed guide, we will tell you everything you need to know about your Nevada Unemployment Insurance (UI) debit card, including what to do if you have not received a card, lost card replacement, how to log in online to check your balance, how to speak to a live person at customer service, and much more.
This post will cover:
- What is the Nevada Unemployment Debit Card?
- Benefits of Nevada Unemployment Debit Card
- How the Unemployment Debit Card Works
- Activate your Unemployment Debit Card
- Nevada Unemployment Debit Card Login
- How Do I check my Nevada Unemployment Debit Card Balance?
- Unemployment Debit Card Customer Service Phone Number
- Nevada Unemployment Debit Card FAQs
What is the Nevada Unemployment Debit Card?
The Nevada Unemployment Debit Card is used by the Nevada Department of Employment, Training & Rehabilitation (DETR) to pay unemployment benefits.
It is a MasterCard issued by Bank of America.
If you are approved for Unemployment Insurance benefits in Nevada, your benefit payments are applied to this debit card issued to you through the Bank of America.
You do not need to have a bank account to get and use the Debit Card.
Purchases and withdrawals are limited to the balance on your card.
You can then use the Debit Card to make purchases or withdrawals until the funds are exhausted.
The Debit Card is valid for three (3) years.
Benefits of Nevada Unemployment Debit Card
There are several benefits to receiving your Nevada Unemployment benefits via the Bank of America issued debit card, versus via a check in the mail.
Here are the key benefits of the Nevada Unemployment Insurance Benefits Debit Card and why it is a great alternative to paper checks:
Benefits of the card include:
- No more check-cashing fees
- Use everywhere MasterCard debit cards are accepted – in-stores, online, or by phone
- Get access to cash at point of sale (from a retail merchant that accepts debit cards) terminals, ATMs, and at MasterCard banks and credit unions
- Use your cards to pay bills in person or online
- Improves control over money – take only what you need, when you need it
- Account information and customer service – available 24 hours a day, 7 days a week
- You can transfer funds from your debit card to your own bank account.
- Also, you can take the debit card to any MasterCard bank nationwide to make a cash withdrawal.
How the Nevada Unemployment Debit Card Works
Here’s how the cards will work:
Once you are approved for Nevada Unemployment benefits and begin to receive your payments on the Debit Card, Bank of America will create a card in your name.
After your first unemployment insurance payment is authorized, Bank of America will mail the debit card to you via the United States Postal Service (USPS).
You should receive it the card within 7-10 days.
Whenever you are due to receive your Nevada Unemployment benefit payment, funds will be sent by Electronic Funds Transfer to your Debit Card.
It is important to note that the Nevada Unemployment debit card is NOT a credit card.
Therefore if you try to use your card for purchases that exceed your balance, your transaction may be declined.
How do I know if my new Unemployment debit card was mailed to me?
If you do not already have a debit card for unemployment insurance, you will receive one within 7 to 10 days of filing a claim.
The card will not be forwarded by the post office. If you have moved, you need to call the DETR and change your address to have a new card mailed to your new address.
How to Activate the Nevada Unemployment Debit Card
If you have received the Nevada Unemployment Insurance debit card in the mail, here’s how to activate your card:
Option 1: Activate your card Online.
You can activate your debit card online on the Bank of America Nevada Unemployment Benefit debit card website.
Once there, click on “Activate My Card” as shown in the image below.
Next, you will be asked to enter your debit card number, as shown in the image below.
Once you have entered your debit card number, click “Continue” and follow the instructions to activate your card.
For security reasons you will need:
- the 16-digit number that appears on the face of the card
- the 3-digit card security number that appears on the back of the card
- the last four digits of your social security number.
During the activation process, you will be asked to create a personal identification number (PIN).
The PIN can be used to make ATM withdrawals and PIN purchases
Once the card is activated, you will be given the account balance and may begin using it immediately.
Option 2: Activate your card by Phone
You can activate online or by calling 1-888-339-8569 toll-free.
Nevada Unemployment Debit Card Login
If you are trying to log in to your debit card, here’s a step by step process on how to do so.
Once you are logged in, you can check your card balance, view pending deposits or transactions, or file get information to file a complaint.
Nevada Unemployment Debit Card Login Guide
To login to the Bank of America online portal, follow the instructions below.
Step 1 – Visit Bank of America Debit Card Website
The first step to logging into your debit card online account is to visit the Bank of America website. Click here to be taken there.
Once on the site, click “Sign In” as shown below.
Step 2 – Enter Your Username
Next, you will be asked to enter your username as shown below.
This is the username you created when you first set up your account online.
If you entered the correct username, you will be asked for a password.
Once you enter the correct password, you will be taken to your account.
For additional help completing your NV Unemployment Card Login, including what to do if you experience a login error, check out our detailed Login article here.
Forgot Username?
If you do not remember your Username, click on the “Need Username?” or “Forgot Username” link as shown below.
Then follow the instructions to retrieve your username.
You will need your card number and the email address on file to successfully retrieve your username.
How Do I check my Nevada Unemployment Debit Card Balance?
If you are trying to check the balance on your Bank of America debit card, we can help.
Option 1: Log Into Your Account
The first option to checking the balance on your debit card is to log into your account.
Once there, select sign in to your account by clicking the “Sign in” link.
Next, follow the instructions to enter your Username and password
If you do not remember your Username, click on the “Need Username?” or “Forgot Username” link as shown below.
Then follow the instructions to retrieve your username.
You will need your card number and the email address on file to successfully retrieve your username.
Option 2: Log Into Your Account
You can also check the balance on your cards and review all your account transaction activity by calling the Customer Service number at 1-888-339-8569.
- There is no fee for online and telephone balance inquiries.
- Sign up for free balance alerts (mobile text message and e-mail) by logging in to your account.
Option 3: Via an ATM
Finally, you can also check your card balance at an ATM.
There is no fee for balance inquiries made at a Bank of America in-network ATM.
To find a Bank of America in-network ATM, click here.
For inquiries made at ATMs other than Bank of America in-network ATMs, the owner of the ATM may charge a fee. Bank of America won’t charge a fee.
If you need additional help checking the balance on your Nevada UI Debit Card, check out our article here.
Nevada Unemployment Debit Card Customer Service Phone Number
If you have questions about the Bank of America debit card, you can call the Bank of America Customer Service Center toll-free at the number below:
Phone (toll free): 1-(888) 339-8569
TTY (toll free): 1-(866) 656-5913
Outside U.S. (collect): (423) 262-1650
Call immediately if your card is lost or stolen
Customer service is available 24 hours a day, seven days a week.
Nevada Unemployment Debit Card FAQs
Here are the most frequently asked questions about the Nevada Unemployment Debit Card:
When will I receive my Unemployment Benefit funds?
Receipt of your debit card does not necessarily indicate that you have unemployment benefits funds available.
Your benefits will be transferred to the card when you file your UI claim and meet the eligibility requirements for unemployment.
If your Unemployment Insurance claim is approved, it only means that the state has accepted your application for benefits.
This does not indicate that your funds are available.
Here’s the timeline for receiving funds:
- Successfully file UI claim (week 1)
- File your weekly claim (week 2)
- Deposit to your debit card (week 2, if immediately eligible**)
- Continue filing weekly claims (each week your deposit will post to the card within 48 hours)
**A hold on your claim due to eligibility issues will delay payment to your card
What do I do if I don’t receive a debit card in the mail?
First, wait for seven (7) to ten (10) days after filing your Unemployment Insurance claim.
Confirm the address on file at ui.nv.gov.
If your address is correct, check the following if:
- You have filed for UI in the past and your previous card is not expired, the funds will be transferred to that card.
- Your previous card is expired, your new card will automatically be issued when the deposit posts.
- You have lost or destroyed your previous card, you will need to call Bank of America to request a replacement.
- It has been over ten (10) days since you filed your claim and you have not received your debit card, contact Bank of America at 888-339-8969 or visit
www.bankofamerica.com/nevadauidebitcard.
What happens if I destroy or lose my debit card?
You must immediately contact the Bank of America Debit Card call center at 1-888-339-8569 to have your debit card replaced and report the loss of the card.
Please keep in mind due to mailing time it can take up to seven (7) to ten (10) days.
Will the post office forward my debit card if I move and leave a forwarding address?
No. The card will be returned to the Bank of America Debit Card center. You must contact the DETR telephone claims center or go online to update your address.
It may take up to 3 business days for this information to update with Bank of America.
You then can contact the Bank of America Debit Card call center at 1-888-339-8569 to request a new card be mailed.
A replacement card will be issued to you. Please keep in mind due to mailing time it can take up to seven (7) to ten (10) days.
How can I keep track of deposits made to my debit card?
You may check your updated debit card balance and transaction record by visiting www.bankofamerica.com/nevadauidebitcard.
You can view details of your purchases, including merchant name, location, date, and amount.
What happens to my debit card if it is mailed to the wrong address?
The card will be returned to the Bank of America debit card center.
You must contact the DETR telephone claims center or go online to update your address.
It may take up to 3 business days for this information to update with Bank of America.
You then can contact the Bank of America Debit Card call center at 1-888-339-8569 to request a new card be mailed.
A replacement card will be issued to you. Please keep in mind due to mailing time it can take up to seven (7) to ten (10) days.
Do you offer other payment options for me to receive unemployment benefits?
You have the option to receive your unemployment benefit payments in the form of a paper check.
In order to receive benefit payments via the check option, you MUST contact the Unemployment Insurance Support Services (UISS) Office at (775) 684-3802.
Please be aware that benefit payments made by check may be delayed due to additional processing and mailing time.
Can I add Money to my Unemployment Debit Card?
No. You cannot make any additional deposits to the debit card account.
Only unemployment insurance payments made by the Nevada Department of Employment, Training & Rehabilitation (DETR) can fund the card.
Can I change my Debit Card Address with Bank of America?
No. Your address cannot be changed via the Bank of America website nor by Bank of America customer service.
Please contact the Nevada Department of Employment, Training & Rehabilitation (DETR) to update your address.
How do I Transfer Funds from the Debit Card to my Personal Bank Account?
Here’s how to transfer funds from your card account to a traditional checking or savings account.
First, sign on to the website and select the “Transfer Funds” option from the Account Summary page.
Next, you will need to register a “transfer-to” account prior to performing your first transfer.
Once your “transfer to” account is authenticated (this can take up to 5 business days), your transfer will be made.
After you have transferred funds online, it can take up to 2 business days to receive your funds in your account, and the transfer cannot be canceled once entered.
If your account is a Bank of America account, the funds could be available the next business day, if not sooner.
A minimum value of $20.00 may be transferred.
Note that you can only transfer funds to a traditional checking or savings account owned by you at any U.S. financial institution
Transfers Cannot Be Reversed
Once funds are transferred to your checking or savings account, you will not be able to have the funds returned to you.
Therefore, it is important to make sure the routing number or account number you provide for your checking or savings account is correct.
What’s the Website for Nevada Unemployment Debit Card?
If you are trying to login to your Bank of America Nevada Unemployment Benefits MasterCard debit card, click here to be taken there.
Nevada Unemployment Debit Card Replacement
If your debit card is lost or stolen, the Bank of America “Zero Liability” Policy protects you against fraudulent transactions (subject to certain conditions).
Contact the Debit Card Customer Service Center at 1.888-339-8969 to report your card lost or stolen and to request a replacement card.
If the card has been used, the bank will issue the replacement card in the amount of the remaining balance.
If the post office is unable to deliver a Debit Card, it will be returned to the bank.
Contact the Debit Card Customer Service Center at 1.888-339-8969 for help on how to update your address to have a new card mailed to you.
Can I get Tracking for my Replacement Card?
There is no tracking information for the debit card mailed through the post office.
However, you can pay $12 to have your card mailed by express delivery with tracking.
You will have to contact customer service for an update on tracking information.
Are there fees associated with this debit card?
You are allowed unlimited free ATM Cash Withdrawal at any Bank of America ATM or Allpoint ATM.
When you use an ATM that is NOT a Bank of America ATM, a $1.25 fee will be deducted from your card balance.
These ATMs may charge additional surcharge fees for using the machine.
Here is the list of all the fees for the Nevada Unemployment Benefits Debit Card
| All fees | Amount | Details |
| Spend Money | ||
| Per purchase with PIN | $0 | |
| Per purchase with signature | $0 | |
| Get cash in the U.S. | ||
| ATM withdrawal, in-network | $0 | “In-Network” refers to Bank of America or Allpoint ATMs. Locations can be found at www.bankofamerica.com/nevadauidebitcard. You will not be charged a fee by Bank of America. |
| ATM withdrawal, out-of-network | $1.25 | “Out of Network” refers to all the ATMs outside of Bank of America or Allpoint ATMs. You may also be charged a fee by the ATM operator even if you do not complete a transaction.* |
| Bank teller cash withdrawal | $0 | Available at financial institutions that accept Mastercard® cards. Limited to available balance only. |
| Emergency cash transfer, domestic | $15.00 | All emergency cash transfers must be initiated through the Prepaid Debit Card Customer Service Center. |
| Information | ||
| Customer service | $0 | |
| Online account information | $0 | |
| Account alert service | $0 | |
| ATM balance inquiry | $0 | |
| Using your card outside the U.S. | ||
| Each international transaction | 2% | Of total U.S. Dollar amount of transaction |
| International ATM withdrawal | $1.25 | This is our fee. You may also be charged a fee by the ATM operator even if you do not complete a transaction. |
| Other | ||
| Online funds transfer | $0 | |
| Replacement card, domestic | $0 | |
| Replacement card, express delivery | $12.00 | Additional charge per request |
| Replacement card, international | $12.00 | Additional charge per request |
| Inactive Account | $0 | |
How do I get a weekly Unemployment Insurance payment?
To request your weekly benefit payment, you must answer a series of yes and no questions online or by phone after the week has ended.
Weeks begin on a Sunday and end on the following Saturday, just like
a calendar.
Weekly filings can be done:
- Online choose “File Weekly Claim” once you log into your CSS account at UI.NV.gov
- By phone, choose option #1
Note – You must continue to file weekly claims even if your benefits are on hold due to eligibility issues or you are waiting for your appeal.
However, if you have returned to work and no longer wish to request benefits, simply stop filing your weekly claims.
Where is my Unemployment Benefit payment?
Benefit payment information is available using the Claimant Self Service (CSS) portal at UI.NV.gov or using the automated telephone system.
You will typically receive payment for an eligible week within two business days of filing your weekly claim.
Nevada Unemployment Phone Number
If you have questions about your Nevada Unemployment benefits, call the Nevada Department of Employment, Training & Rehabilitation (DETR) at the number below:
UI Claim Information, Related Questions, and Telephone Filing:
Northern Nevada: Tel (775) 684-0350 Fax (775) 684-0338
Southern Nevada: Tel (702) 486-0350 Fax (702) 486-7987
Rural Areas and Out of State Callers: Toll-Free Tel (888) 890-8211
Unemployment Insurance Appeals Offices:
Southern Nevada: Tel (702) 486-7933 Fax (702) 486-7949
Southern Nevada: Tel (866) 626-0629 Toll-Free
Nevada Unemployment Debit Card Summary
We hope this post on Nevada Unemployment Debit Card was helpful.
If you have further questions about Unemployment Benefits or Nevada Unemployment benefits specifically, please let us know in the comments section below.
Be sure to check out our other articles on Unemployment Benefits, including Monthly Unemployment Rates for all 50 States, Whether Unemployment Benefits are Taxable and List of States Extending Unemployment Benefits.