NV Unemployment Login and Card Balance
If you are receiving Nevada Unemployment benefits and want to know how to complete your NV Unemployment login or access your card balance, you have come to the right place.
In this article, we will give you step-by-step instructions to successfully login your Nevada Unemployment Card online account and check your unemployment card balance. In addition, we will provide you with tips on what to do if you receive a Nevada Unemployment login error.
To find out how to login your Nevada Bank of America UI Debit Card account, continue reading below.
This post will cover:
- NV Unemployment Login Help and Instructions
- How to resolve a Nevada Unemployment Login Error
- Steps to Recover your Nevada Unemployment Account Username
- Nevada Unemployment Customer Service Contact Information
- How to Check your NV Unemployment Card Balance
- Nevada Unemployment Card Fees and Charges
- NV Unemployment Debit Card FAQs
Nevada Unemployment Debit Card
If you’ve been approved for Nevada Unemployment benefits through the Department of Employment, Training & Rehabilitation (DETR), you will be issued a debit card to access your Unemployment Insurance (UI) payments.
The Nevada Unemployment Card is a debit Mastercard issued by Bank of America. Once approved, you will receive your Nevada Bank of America UI Debit Card in the mail within 7 to 10 business-days.
You do not need a bank account to use the Nevada UI Debit Card. However, purchases and withdrawals are limited to the balance on your card. You can then use the NV Unemployment Debit Card to make purchases or withdrawals until the total funds on your card reach zero.
The Nevada Unemployment Debit Card by Bank of America also comes with online account access to your card balance and information. To find out how to login your online NV Unemployment Card Account, continue reading below.
NV Unemployment Login Help
If you need help logging in your Nevada Unemployment Card online account, we’ve made the login process quick and easy.
Follow the step-by-step instructions listed below to login your NV Unemployment card account.
Once you are logged in, you can check your card balance, view pending deposits or transactions, or get information to file a complaint.
Nevada Unemployment Debit Card Login Instructions
To access your Nevada Unemployment Insurance benefits, you must login to the Bank of America online portal.
Follow these instructions:
Step 1 – Visit Bank of America Debit Card Website
The first step to logging into your debit card online account is to visit the Bank of America website. You can visit the website at prepaid.bankofamerica.com/nevadauidebitcard or click here to be taken the website.
Step 2 – Click the “Sign In” button
Once on the Nevada Bank of America UI Debit Card website, locate the “Sign In” button near the top of the page. Once you have located the menu, click the “Sign In” link as shown below.
Step 3 – Enter Your NV Unemployment Username
Next, you will be asked to enter the username for your Nevada Unemployment Card account. This is the username you created when you first set up your online account.
If you entered the correct username, you will be taken to the next step. For help, refer to the screenshot below.
Step 4 – Enter Your Nevada UI Account Password
After successfully entering your username, you will be asked to enter the password for your Nevada Unemployment online account. Once you entered the correct password, you will automatically be taken to your Nevada Unemployment Card account homepage.
You can now check your NV Unemployment card balance, view pending deposits, check your recent transaction history, or file a complaint.
If you are unable to complete the NV Unemployment login, then continue reading below.
Nevada Unemployment Login Error
If you are unable to successfully complete your NV Unemployment Card login because you’re receiving an error, we can help you troubleshoot that.
When you experience a Nevada Unemployment Login Error, there are a few reasons this could be happening. The first reason being that there is an issue with the Nevada Bank of America UI Debit Card website.
Login Error #1 – Website Issue
The Nevada Unemployment website could be down for maintenance or they could be experiencing server issues. Not to worry, this issues is only temporary. We suggest trying to login your account again within 30 to 60 minutes.
In addition, be sure to check out any announcements at the top of the website’s homepage – they may have scheduled maintenance on the website during this time.
Login Error #2 – Browser Issue
If you are getting a NV Unemployment Login Error, you browser may not be compatible with the Bank of America login portal. When using an outdated browser, you may experience login errors.
We find that people using Internet Explorer often experience Nevada Unemployment Login Errors. Our suggestion is to change your browser to an update version of Google Chrome. This is usually the best option.
Login Error #3 – Login Information
You may also be experiencing issues logging into your Nevada Unemployment debit card account because you do not have the correct login information. If your account username and/or password is not correct, then you will not be able to gain access to your online account.
For help on what to do if you have forgotten your NV Unemployment Account Username, continue reading below.
Forgot Nevada Unemployment Account Username?
If you do not remember your Unemployment Insurance Debit Card Username, we can help. Below we will walk you through the steps on how to recover that information.
Let’s get started:
Step 1 – Visit the Nevada UI Card Website
First, visit the Nevada Bank of America Unemployment Card website at prepaid.bankofamerica.com/nevadauidebitcard. You can also click here to be taken the website.
Step 2 – Click the Sign In button
Next, on the website’s home page, locate the “Sign In” button near the top of the page. Click on that button. Once clicked, you will automatically be taken to the Login page.
Step 3 – Select Forgot Username
On the new page under the login, you will see two links. One says “Need Username” and another says “Forgot Username”. Click the “Forgot Username” link as shown below.
Step 4 – Enter Information
After that, you will be asked to enter the email address that is associated with your Nevada Unemployment account, as well as the last 4-digits of your Nevada IU Card number.
The email address on file is the one you used when you registered your account. You must have this information to successfully recover your username information.
When complete, click the continue button.
Step 5 – Login your Account
If you have entered the correct information, you will now be able to access your Nevada Unemployment Card Username information. You can proceed by completing NV Unemployment Login with your account information.
Nevada Unemployment Login Not Working
If your Nevada Unemployment Login is still not working after completing the troubleshooting suggestions listed above, please contact customer service.
To contact Nevada Unemployment Debit Mastercard customer service, use the information provided below. They will be able to provide you with additional help and information to resolve your issue.
Nevada Unemployment Customer Service Phone Number
If you need additional help with your Nevada Unemployment Insurance Debit Card, please call the customer service center phone number listed below.
Customer service is available 24 hours a day, seven days a week.
Nevada UI Debit Card Customer Service Phone Number
Call the toll-free phone number at (888) 339-8569.
For hearing impaired, call the TTY phone number at (866) 656-5913.
International callers, please call the collect phone number at (423) 262-1650.
Questions about your Nevada Unemployment Claim or Benefits?
For questions regarding your Nevada Unemployment Insurance claim or benefit payments, please contact the NV ESD Call Center in your area at:
Nevada ESD Southern Office Phone Number: (702) 486-0350
Nevada ESD Northern Office Phone Number: (775) 684-0350
Nevada ESD Toll-Free Phone Number: (888) 890-8211
Nevada Unemployment Card Address and Email
If you prefer to contact customer service by mail or email, you can do so by using the information provided below.
Nevada Unemployment Card Mailing Address
Bank of America Nevada Unemployment Insurance Debit Card Cardholder Services
P.O. Box 8488
Gray, Tennessee 37615-8488
Nevada Unemployment Card Email Address
Email any questions, comments, or concerns to firstname.lastname@example.org.
Be sure to include your first and last name, full address, and last 10-digits of your Nevada Unemployment Debit Card Number.
How to check Nevada Unemployment Debit Card Balance
If you are trying to check the balance on your Nevada Unemployment Debit Card by Bank of America debit card, we can help.
Follow these instructions:
Option 1: Check your Unemployment Balance Online
The first option to checking the balance on your NV Unemployment Mastercard is to log into your online account. Click here to login online.
Once you are on the website, select the “Sign In” option near the top of the page.
Next, follow the instructions to enter your Nevada UI Online Account username and password information.
If you do not remember your Username, click on the “Need Username?” or “Forgot Username” links below the login section. Then follow the instructions to retrieve your username.
You will need your card number and the email address on file to successfully retrieve your username.
Option 2: Call Customer Service
You can also check the balance on your cards and review all your account transaction activity by calling the Customer Service number at 1-888-339-8569.
- There is no fee for online and telephone balance inquiries.
- Sign up for free balance alerts (mobile text message and e-mail) by logging in to your account.
Option 3: Visit an ATM
Finally, you can also check your card balance at an ATM. There is no fee for balance inquiries made at a Bank of America in-network ATM. To find a Bank of America in-network ATM, click here.
For inquiries made at ATMs other than Bank of America in-network ATMs, the owner of the ATM may charge a fee. Bank of America won’t charge a fee.
Nevada Unemployment Card Fees and Charges
|Per purchase with PIN||$0|
|Per purchase with signature||$0|
|Get cash in the U.S.|
|ATM withdrawal, in-network||$0||“In-Network” refers to Bank of America or Allpoint ATMs. Locations can be found at www.bankofamerica.com/nevadauidebitcard. You will not be charged a fee by Bank of America.|
|ATM withdrawal, out-of-network||$1.25||“Out of Network” refers to all the ATMs outside of Bank of America or Allpoint ATMs. You may also be charged a fee by the ATM operator even if you do not complete a transaction.*|
|Bank teller cash withdrawal||$0||Available at financial institutions that accept Mastercard® cards. Limited to available balance only.|
|Emergency cash transfer, domestic||$15.00||All emergency cash transfers must be initiated through the Prepaid Debit Card Customer Service Center.|
|Online account information||$0|
|Account alert service||$0|
|ATM balance inquiry||$0|
|Using your card outside the U.S.|
|Each international transaction||2%||Of total U.S. Dollar amount of transaction|
|International ATM withdrawal||$1.25||This is our fee. You may also be charged a fee by the ATM operator even if you do not complete a transaction.|
|Online funds transfer||$0|
|Replacement card, domestic||$0|
|Replacement card, express delivery||$12.00||Additional charge per request|
|Replacement card, international||$12.00||Additional charge per request|
How to Avoid Fees with the Nevada Unemployment Debit Mastercard
If you are trying to avoid transaction fees and charges with your Nevada Unemployment Debit Card, check out these tips:
- Use Bank of America or Allpoint ATM locations for Free Unlimited Cash Withdrawals
- When traveling internationally, withdrawal cash from your Nevada Unemployment Card account to avoid international transaction fees
- Transfer funds free-of-charge from your Nevada Unemployment Debit Mastercard account to your personal bank account online
- Check your NV Unemployment benefits balance online at the Bank of America website
- Get Free Cash Back with purchases made at Mastercard retail locations
Nevada Unemployment Debit Card FAQs
Here are the most frequently asked questions about the Nevada Unemployment Debit Card:
What benefits do I get with the Nevada Unemployment Debit Card?
There are several benefits to receiving your Nevada Unemployment benefits via the Bank of America issued debit card. These benefits include:
- Zero Check Cashing fees
- Free Cash Back at Mastercard retailers, ATMs, banks, and credit unions
- Use your card in-store, online, and by phone anywhere Mastercard is accepted
- 24/7 Card Account Access online and by phone
- Pay bills online or in-person
- Transfer money from your card to your bank account
- Cash Withdrawals at any Mastercard bank
How do I activate my NV Unemployment Card?
To activate and start using your new Nevada Unemployment Insurance debit card by Bank of America, you call the toll-free customer service phone number at 1-888-339-8569.
You can also activate your NV Unemployment Card online by visiting the Bank of America card website at prepaid.bankofamerica.com/nevadauidebitcard. Once on the site, click the “Activate my Card” menu option and enter your NV UI Card information to complete activation.
When will I receive my Unemployment Benefit funds?
Receipt of your debit card does not necessarily indicate that you have unemployment benefits funds available.
Your benefits will be transferred to the card when you file your UI claim and meet the eligibility requirements for unemployment.
If your Unemployment Insurance claim is approved, it only means that the state has accepted your application for benefits.
This does not indicate that your funds are available.
Here’s the timeline for receiving funds:
- Successfully file UI claim (week 1)
- File your weekly claim (week 2)
- Deposit to your debit card (week 2, if immediately eligible**)
- Continue filing weekly claims (each week your deposit will post to the card within 48 hours)
**A hold on your claim due to eligibility issues will delay payment to your card
What do I do if I don’t receive a debit card in the mail?
First, wait for seven (7) to ten (10) days after filing your Unemployment Insurance claim.
Confirm the address on file at ui.nv.gov.
If your address is correct, check the following if:
- You have filed for UI in the past and your previous card is not expired, the funds will be transferred to that card.
- Your previous card is expired, your new card will automatically be issued when the deposit posts.
- You have lost or destroyed your previous card, you will need to call Bank of America to request a replacement.
- It has been over ten (10) days since you filed your claim and you have not received your debit card, contact Bank of America at 888-339-8969 or visit
What happens if I destroy or lose my debit card?
You must immediately contact the Bank of America Debit Card call center at 1-888-339-8569 to have your debit card replaced and report the loss of the card.
Please keep in mind due to mailing time it can take up to seven (7) to ten (10) days.
Will the post office forward my debit card if I move and leave a forwarding address?
No, the post office will not forward your Nevada UI Debit Card to a new address. If you move or change addresses, the card will be returned to the Bank of America Debit Card center.
You must contact the DETR telephone claims center by phone. You can also go online and login your NV Unemployment Card account to update your mailing address. However, it may take up to 3 business days for this information to update with Bank of America.
Once your information is updated, you must contact the Bank of America Debit Card call center at 1-888-339-8569 to request a new card be mailed. A replacement card will be issued to you via USPS within 7-10 business days.
How can I keep track of deposits made to my debit card?
You may check your updated debit card balance and transaction history by visiting www.bankofamerica.com/nevadauidebitcard.
Once you login your online Nevada Bank of America UI Debit Card account, you can view details of your purchases, including merchant name, location, date, and amount.
What happens to my debit card if it is mailed to the wrong address?
The card will be returned to the Bank of America debit card center. To receive your Nevada Unemployment debit card, you must contact the DETR telephone claims center by phone.
In addition, you can also visit their website online and login your account to update your mailing address. However, it may take up to 3-business days for this information to update with Bank of America.
Once the information has been updated, you can contact the Bank of America Debit Card call center at 1-888-339-8569 to request a new card be mailed.
A replacement card will be issued to you via USPS. Please keep in it can take up to seven (7) to ten (10) days to receive your new card in the mail.
Do you offer other payment options for me to receive unemployment benefits?
You have the option to receive your unemployment benefit payments in the form of a paper check.
In order to receive benefit payments via the check option, you MUST contact the Unemployment Insurance Support Services (UISS) Office at (775) 684-3802.
Please be aware that benefit payments made by check may be delayed due to additional processing and mailing time.
Can I add Money to my Unemployment Debit Card?
No. You cannot make any additional deposits to the debit card account.
Only unemployment insurance payments made by the Nevada Department of Employment, Training & Rehabilitation (DETR) can fund the card.
Can I change my Debit Card Address with Bank of America?
No. Your address cannot be changed via the Bank of America website nor by Bank of America customer service.
Please contact the Nevada Department of Employment, Training & Rehabilitation (DETR) to update your address.
How do I Transfer Funds from the Debit Card to my Personal Bank Account?
Here’s how to transfer funds from your card account to a traditional checking or savings account.
First, sign on to the website and select the “Transfer Funds” option from the Account Summary page.
Next, you will need to register a “transfer-to” account prior to performing your first transfer.
Once your “transfer to” account is authenticated (this can take up to 5 business days), your transfer will be made.
After you have transferred funds online, it can take up to 2 business days to receive your funds in your account, and the transfer cannot be canceled once entered.
If your account is a Bank of America account, the funds could be available the next business day, if not sooner.
A minimum value of $20.00 may be transferred.
Note that you can only transfer funds to a traditional checking or savings account owned by you at any U.S. financial institution
Transfers Cannot Be Reversed
Once funds are transferred to your checking or savings account, you will not be able to have the funds returned to you.
Therefore, it is important to make sure the routing number or account number you provide for your checking or savings account is correct.
What’s the Website for Nevada Unemployment Debit Card?
If you are trying to login to your Bank of America Nevada Unemployment Benefits MasterCard debit card, click here to be taken there.
Nevada Unemployment Debit Card Replacement
If your debit card is lost or stolen, the Bank of America “Zero Liability” Policy protects you against fraudulent transactions (subject to certain conditions).
Contact the Debit Card Customer Service Center at 1.888-339-8969 to report your card lost or stolen and to request a replacement card.
If the card has been used, the bank will issue the replacement card in the amount of the remaining balance.
If the post office is unable to deliver a Debit Card, it will be returned to the bank.
Contact the Debit Card Customer Service Center at 1.888-339-8969 for help on how to update your address to have a new card mailed to you.
Can I get Tracking for my Replacement Card?
There is no tracking information for the debit card mailed through the post office.
However, you can pay $12 to have your card mailed by express delivery with tracking.
You will have to contact customer service for an update on tracking information.
How do I get a weekly Unemployment Insurance payment?
To request your weekly benefit payment, you must answer a series of yes and no questions online or by phone after the week has ended.
Weeks begin on a Sunday and end on the following Saturday, just like
Weekly filings can be done:
- Online choose “File Weekly Claim” once you log into your CSS account at UI.NV.gov
- By phone, choose option #1
Note – You must continue to file weekly claims even if your benefits are on hold due to eligibility issues or you are waiting for your appeal.
However, if you have returned to work and no longer wish to request benefits, simply stop filing your weekly claims.
Where is my Unemployment Benefit payment?
Benefit payment information is available using the Claimant Self Service (CSS) portal at UI.NV.gov or using the automated telephone system.
You will typically receive payment for an eligible week within two business days of filing your weekly claim.
Nevada Unemployment Phone Number
If you have questions about your Nevada Unemployment benefits, call the Nevada Department of Employment, Training & Rehabilitation (DETR) at the number below:
UI Claim Information, Related Questions, and Telephone Filing:
Northern Nevada: Tel (775) 684-0350 Fax (775) 684-0338
Southern Nevada: Tel (702) 486-0350 Fax (702) 486-7987
Rural Areas and Out of State Callers: Toll-Free Tel (888) 890-8211
Unemployment Insurance Appeals Offices:
Southern Nevada: Tel (702) 486-7933 Fax (702) 486-7949
Southern Nevada: Tel (866) 626-0629 Toll-Free
Nevada Unemployment Debit Card Summary
We hope this post on NV Unemployment Login and Card Balance was helpful. For more information on the Nevada Unemployment Insurance Debit Card by Bank of America, check out our complete guide here.
If you have additional questions about Nevada Unemployment Benefits or need help, please let us know in the comments section below.
Be sure to check out our other articles on Unemployment Benefits, including Monthly Unemployment Rates for all 50 States, Whether Unemployment Benefits are Taxable and List of States Extending Unemployment Benefits.