Way2Go Card Florida for Unemployment Benefits

If you have a Way2Go Card Florida (Florida Unemployment Way2Go Card) and have questions about your card, you’ve come to the right place.

In this detailed guide, we will tell you everything you need to know about your Florida Unemployment Debit Card, including what to do if you have not received a card, lost card replacement, how to log in online to check your balance, how to speak to a live person at customer service, and much more.

In the state of Florida, unemployment insurance (UI) benefit is also called Florida Reemployment Assistance (Insurance) Program.

This article will cover:

  • What is Way2Go Card Florida?
  • How to Activate Way2Go Card Florida
  • How to Login to Florida Way2Go Account Online
  • Florida Way2Go Card Customer Service
  • How to Replace Florida Way2Go Card
  • Florida Way2Go Debit Card FAQs

What is Way2Go Card Florida?

"Way2Go Card Florida"

The Way2Go Card Florida is the secure and convenient electronic payment system for receiving Florida Reemployment Assistance payments.

The Florida Way2Go Card by Debit MasterCard can be used to access your Florida reemployment assistance payments worldwide, anywhere MasterCard is accepted.

The card is operated by GoProgram and issued by Comerica Bank.

The Florida Department of Economic Opportunity (DEO) requires that all unemployment insurance benefits be sent electronically.

The Way2Go card is an option to receive your unemployment benefits electronically if you do not have a traditional bank account or do not want to use your bank account.

The card is valid for three years. Individuals eligible to receive unemployment benefits during the three-year period will not receive a new card.

You will automatically receive the Florida Way2Go Debit MasterCard if you do not enroll in direct deposit; no other action is required to receive a card.

You can enroll in, change, or cancel direct deposit anytime online while receiving unemployment benefits.

Features of the Florida Way2Go Card

  • You can set up Direct Deposit to have your monthly funds automatically transferred to your checking account so that you instantly have money to pay bills etc.
  • Unlimited free customer service to answer all your questions
  • No Need for waiting for paper checks
  • No fees for cashing paper checks
  • Save up to 30% on everyday needs when you use your Way2Go card. See details at the MasterCard Marketplace.

How to Activate Way2Go Card Florida

Here’s how to activate your Florida Way2Go Unemployment Insurance Debit MasterCard:

Step 1: Call Florida Way2Go Phone Number

The first step to activating your Way2Go card is to call the customer service phone number.

The number to call is 1-888-929-2460.

Press 1 for English

Step 2: Activate Card

Next, you will be asked to enter your Way2Go card number.

Follow the instructions for card activation.

After you have entered your card number, you will be asked by the auto attendant to enter the last four digits of your Social Security Number.

Next, you will be asked to enter your date of birth (Example: 03011960, for March 1,

Lastly, you will be asked to select a four-digit PIN.

Enter the four-digit PIN a second time to verify.

Step 3: Complete Activation Process

After you have successfully entered the information, requested, the auto-attendant will inform you when you have successfully activated your Way2Go card

Before using your card, be sure to sign your name in ink on the back of your card.

Your unemployment benefits will be available on your Way2Go card when the unemployment office deposits the funds on the payment date you were given.

Notification of Deposits by Phone or Email

With your Florida Way2Go Debit card, you may choose to receive automatic notifications anytime your unemployment benefits are deposited.

However, to set this up, you can call the phone number above or log in to your Way2Go account to activate notifications.

Once you have activated this notification process, each time a deposit is posted to your card account, you will receive a phone or email notification.

Activating a Replacement Card

If you are calling to activate a replacement Way2Go card, you must select your PIN again to activate the card.

Be sure to destroy your old card as it will no longer work.

How to Login to Florida Way2Go Account Online

If you are trying to access your Florida Reemployment Assistance benefits, including unemployment payment schedule, card balance, and transaction history, see our step-by-step instructions below.

Way2Go Debit Card Florida Login Instructions

Follow the steps outlined below to successfully complete your Way2Go Florida login.

Step 1 – Visit the Way2Go Florida Website

To log in to your Way2Go Card Florida online account, the first thing you need to do is visit the GoProgram website. You can visit the Go Program website for Way2Go Card Florida can be found at www.goprogram.com.

The Go Program FL Way2Go Card website should look like the screenshot provided below:

"Way2Go Debit Card Florida Login"

Step 2 – Enter your Florida Way2Go User ID

On the GoProgram website, enter your Florida Way2Go Card User ID information. Once complete, click the click the green “Login” button to proceed.

For help, see the screenshot below:

"Way2Go Debit Card Florida Login 2"


Forgot your Way to Go Card Florida User ID? Don’t worry – we can help you retrieve that information in the next section.

Step 3 – Enter your Way2Go Florida Password

On the next page, enter your password for your Florida Way2Go Debit Card account.

When complete, click the green “Login” button. If you’ve entered the correct Florida Way2Go password, you will be taken to your Way2Go Florida Account homepage.

Once logged in, you can use your account to access your Florida Unemployment Card balance, Reemployment Assistance payment schedule, transaction history, and more.

Forgot your FL Way2Go Card User ID?

If you lost your Way to Go Card Florida User ID we can help walk you through the steps on how to recover that information so you can log in to your FL Way2Go account.

How to recover lost Way2Go FL User ID

Follow these steps to recover your lost Way2Go Card Florida User ID login information.

  1.  Visit the Way2Go Card website at www.goprogram.com.
  2.  Click the blue “Forgot User ID” link below the login.
  3.  Enter your 16-digit Florida Way2Go Card Number and 3-digit CVV.
  4. Click the “Submit” button to access your Way2Go FL login information.

Once you are logged into your Florida Way2Go Debit MasterCard account, you can:

  • You can check your card balance online.
  • Set up Direct Deposit
  • Review transactions and any fees that might have been applied to your account.
  • Manage your automatic alerts, including receiving email or text alerts when you get a deposit.

You can also set up alerts by calling 1-888-929-2460.

Florida Way2Go Card Customer Service

There are three ways to contact Florida Way2Go Debit Card support:

Option 1 – Call Customer Service

You can call Florida Way2Go at 1-888-929-2460 for assistance.

For Text Telephone (TTY) assistance, call 1.877.906.0085.

International callers should call – 1-866-569-4494

Here are the customer service hours:

Florida Way2Go Customer Service is available 24 hours a day, 7 days a week, and handles calls related to:

  • Reporting lost or stolen cards
  • Balance inquiries
  • PIN changes
  • Transaction history requests
  • Registering a complaint about a card issue
  • Questions about card usage
  • Questions about international card usage

Option 2 – Write to Florida Way2Go Support Team

Sometimes, the best way to get the fasted response is through the old fashion way – snail mail. This is true when disputing a fraudulent transaction.

If you think an error has occurred in connection with your Way2Go Card, you can write customer service at:

Customer Account Services
P.O. Box 245997, San
Antonio, Texas 78224-5997.

It is important that you reach out to customer service no later than 60 days after you learn of the error.

You must include the following in your letter:
(1.) Your name, address, telephone number, and Card number.
(2.) Why you believe there is an error, and the dollar amount involved.
(3.) Approximately when the error took place.

Customer service may mail you a Request for Investigation form to complete and return.

You must return the form within 10 business days to

Option 3 – Use the Website FAQs

Another way to get your issue resolved is to visit the Way2Go site and look for the FAQs section.

Click here for the FAQs page (the link is located at the bottom of the page).

The answer to your question may already be on the website.

This will save you time and frustration in trying to get a live person to resolve your issue.

Way2Go Debit Card About to Expire (or has expired)?

If your Way2Go is about to expire, there is nothing you have to do.

Way2Go will mail you a new card automatically prior to the expiration date of your current card.

However, if your card has already expired and you did not receive a replacement card, you should call customer service at the number listed below.

How to Replace Lost or Stolen Florida Way2Go Debit Card

As soon as you find out that your Way2Go is lost or stolen, immediately call the Customer Service Department, at 1-888-929-2460 (toll-free).

For Text Telephone (TTY) assistance, call 1.877.906.0085.

International callers should call – 1-866-569-4494

Here are the customer service hours:

Florida Way2Go Customer Service is available 24 hours a day, 7 days a week, and

It is important that you call right away because if someone is illegally using your card, calling right away helps protects you from unauthorized transactions, especially if you have to file a dispute later.

Customer service will verify your identity, cancel your previous card if necessary and issue a replacement card.

Your replacement card will be mailed to you via USPS first class mail delivery and will arrive within 7-10 business days once shipped.

If you need a replacement sooner, you can request that it be expedited to 2-day shipping but be aware that it comes with a $14.50 shipping fee.

Florida Way2Go Debit Card FAQs

Below are the most frequently asked questions about the Florida Way2Go Card:

"Way2Go Card Florida FAQs"

How do I get a Florida Way2Go Card?

If you’ve applied for Florida reemployment assistance benefits, a Way2Go Card Florida will automatically be mailed to you once you are approved for unemployment benefits.

If you have not applied for the Florida Reemployment Assistance Program, you need to do so online through the Florida CONNECT website at mobile.connect.myflorida.com.

For step-by-step instructions on how to apply for Florida Unemployment benefits, read our complete guide on How to Apply for Florida Unemployment here.

For more information or help on how to apply for Florida Reemployment Assistance, please call 1-833-FL-APPLY (1-833-352-7759).

Does receiving a Florida Way2Go Card mean I am eligible to receive unemployment benefits?

Receipt of the Florida UI Way2Go Debit MasterCard does not guarantee that you meet unemployment eligibility criteria established by the Florida Department of Economic Security (DEO).

How do I transfer funds from my Florida Way2Go Card to my Bank Account?

Your Florida Way2Go debit card will come with instructions on how to set up direct deposit from the card to your bank account.

Additionally, you can also contact customer service at 1-888-929-2460 or log in to your account at GoProgram.com.

What are the fees associated with the Florida Way2Go Card?

Here is the list of fees you can expect with the Florida Way2Go card:

All Fees Fee Amount
Get Started
Card Purchase $0.00
Monthly Usage
Monthly Usage Fee $0.00
Spend Money
Point-of-sale (POS) $0.00
Online Bill Pay $0.50
Getting Cash
ATM Withdrawal Fee – In Network $0.00
ATM Withdrawal Fee – Out of Network $1.90
Teller cash withdrawal $3.00
Getting Card Information
ATM balance inquiry – In-Network $0.00
ATM balance inquiry – Out of Network $0.75
ATM denial (in or out-of-network) $0.00
Customer Service (5 free calls per month, then $0.50 after) $0.50
Using your Card outside the U.S.
International ATM Transaction (plus 3% conversion fee) $0.95
Foreign transaction fee 3.00%
Other Fees
Replacement card (one free every 12 months – $4.00 after) $4.00
Expedited shipping of replacement Card (3-5 business days) $14.50
Funds Transfer $1.50
Recurring Funds Transfer $0.00
Mobile text alert (one free per month – $0.10 after) $0.00
Monthly Inactivity Fee (after 12 consecutive months of inactivity) $0.00

What ATM is free for Way2Go Cardholders?

Way2Go Cardholders can access select ATM locations free-of-charge including Comerica Bank and MoneyPass ATM locations.

To find a Comerica Bank ATM location near you, click here.
To find a MoneyPass ATM location near you, click here.

What is the Florida Way2Go Card withdrawal limit?

The Way2Go Card Florida has a maximum ATM cash withdrawal limit of $500 per calendar day.

This means you cannot take out more than $500 from your FL Way2Go Card account on any given day.

What is the Way2Go Card daily spending limit?

There is no daily spending limit on the Way2Go Card. You can spend up to the total balance that remains in your Way2Go Card account.

However, there is a daily ATM cash withdrawal limit of $500 per day.

How Many Weeks of Unemployment Can You Get in Florida?

One of the most often asked questions about unemployment benefits in Florida is how long you can claim unemployment.

In Florida, the maximum number of weeks you can get unemployment is 12 weeks.

However, that duration was extended to 19 weeks due to the COVID-19 pandemic.

How much is unemployment in Florida right now?

The Florida unemployment payment amount depends on

Florida’s duration of benefits may adjust based on the state’s unemployment rate, but the maximum amount of benefits remains the same.

2020 Claim Maximums: 12 weeks

Weekly Benefit Amount (WBA): $275
Maximum Benefit Amount (MBA): $3300

2021 Claim Maximums: 19 weeks

Weekly Benefit Amount (WBA): $275
Maximum Benefit Amount (MBA): $5225

Way2Go Card Florida Summary

We hope this post on the Way2Go Card Florida Card was helpful.

Still Have Questions?

To go to the main Florida Unemployment page, click here: Florida Unemployment.

For a detailed guide to Florida Unemployment, click here: Florida Unemployment Benefits.

To see the detailed Florida Unemployment FAQ Page, click here: Florida Unemployment FAQ.

If you have further questions about Way2Go Card Florida, Unemployment Benefits, or Unemployment Debit Cards, please let us know in the comments section below.

Be sure to check out our other articles on Unemployment Benefits, including:
Whether Unemployment Benefits are Taxable
List of States Extending Unemployment Benefits
Massachusetts DUA Unemployment Debit Card
How to file for Unemployment (in all 50 States)
Unemployment office Phone Number (All 50 States)