Way2Go Card Georgia for Unemployment Benefits
If you have a Way2Go Card Georgia (Georgia Unemployment Insurance (UI) Way2Go Debit MasterCard) and have questions about your card, you’ve come to the right place.
In this detailed guide, we will tell you everything you need to know about your Georgia Unemployment Debit Card, including what to do if you have not received a card, lost card replacement, how to log in online to check your balance, how to speak to a live person at customer service, and much more.
This article will cover:
- What is Way2Go Card Georgia?
- How to Activate Way2Go Card Georgia
- How to Login to Georgia Way2Go Account Online
- Georgia Way2Go Card Customer Service
- How to Replace Georgia Way2Go Card
- Georgia Way2Go Debit Card FAQs
What is Way2Go Card Georgia?
The Georgia UI Way2Go Debit MasterCard, operated by GoProgram and issued by Comerica Bank, is used by the Georgia Department of Labor to send unemployment insurance (UI) benefits.
The Georgia Department of Labor requires that all unemployment insurance benefits be sent electronically.
The Way2Go card is an option to receive your unemployment benefits electronically if you do not have a traditional bank account or do not want to use your bank account.
The Georgia Department of Labor stopped issuing paper checks for unemployment benefits on November 1, 2012.
Since then, all payments processed as of November 2, 2012, have been made by direct deposit or a debit card.
The card is valid for three years. Individuals eligible to receive unemployment benefits during the three-year period will not receive a new card.
You will automatically receive the Georgia UI Way2Go Debit MasterCard if you do not enroll in direct deposit; no other action is required to receive a card.
You can enroll in, change, or cancel direct deposit anytime online while receiving unemployment benefits.
Features of the Georgia Way2Go Card
- There is no minimum balance requirement, and the monthly fee for recipients who remain in “active” status will never exceed $1.
- You can set up Direct Deposit to have your monthly funds automatically transferred to your checking account so that you instantly have money to pay bills etc.
- Unlimited free customer service to answer all your questions
- No Need for waiting for paper checks
- No fees for cashing paper checks
How to Activate Way2Go Card Georgia
Here’s how to activate your Georgia Way2Go Unemployment Insurance Debit MasterCard:
Step 1: Call Georgia Way2Go Phone Number
The first step to activating your Way2Go card is to call the customer service phone number.
The number to call is 1-888-929-2460.
Press 1 for English
Step 2: Activate Card
Next, you will be asked to enter your Way2Go card number.
Follow the instructions for card activation.
After you have entered your card number, you will be asked by the auto attendant to enter the last four digits of your Social Security Number.
Next, you will be asked to enter your date of birth (Example: 03011960, for March 1,
1960).
Lastly, you will be asked to select a four-digit PIN.
Enter the four-digit PIN a second time to verify.
Step 3: Complete Activation Process
After you have successfully entered the information, requested, the auto-attendant will inform you when you have successfully activated your Way2Go card
Before using your card, be sure to sign your name in ink on the back of your card.
Your unemployment benefits will be available on your Way2Go card when the unemployment office deposits the funds on the payment date you were given.
Notification of Deposits by Phone or Email
With your Georgia Way2Go Debit card, you may choose to receive automatic notifications anytime your unemployment benefits are deposited.
However, to set this up, you can call the phone number above or log in to your Way2Go account to activate notifications.
Once you have activated this notification process, each time a deposit is posted to your card account, you will receive a phone or email notification.
Activating a Replacement Card
If you are calling to activate a replacement Way2Go card, you must select your PIN again to activate the card.
Be sure to destroy your old card as it will no longer work.
How to Login to Georgia Way2Go Account Online
If you are trying to access your Georgia unemployment benefits, including unemployment payment schedule, card balance, and transaction history, see our step-by-step instructions below.
Way2Go Debit Card Georgia Login Instructions
Follow the steps outlined below to successfully complete your Way2Go Georgia login.
Step 1 – Visit the Way2Go Georgia Website
To log in to your Way2Go Card Georgia online account, the first thing you need to do is visit the GoProgram website. You can visit the Go Program website for Way2Go Card Georgia can be found at www.goprogram.com.
The Go Program GA Way2Go Card website should look like the screenshot provided below:
Step 2 – Enter your Georgia Way2Go User ID
On the GoProgram website, enter your Georgia Way2Go Card User ID information. Once complete, click the click the green “Login” button to proceed.
For help, see the screenshot below:
Forgot your Way to Go Card Georgia User ID? Don’t worry – we can help you retrieve that information in the next section.
Step 3 – Enter your Way2Go Georgia Password
On the next page, enter your password for your Georgia Way2Go Debit Card account.
When complete, click the green “Login” button. If you’ve entered the correct Georgia Way2Go password, you will be taken to your Way2Go Georgia Account homepage.
Once logged in, you can use your account to access your Georgia Unemployment Card balance, Unemployment payment schedule, transaction history, and more.
Forgot your GA Way2Go Card User ID?
If you lost your Way to Go Card Georgia User ID we can help walk you through the steps on how to recover that information so you can log in to your FL Way2Go account.
How to recover lost Way2Go GA User ID
Follow these steps to recover your lost Way2Go Card Georgia User ID login information.
- Visit the Way2Go Card website at www.goprogram.com.
- Click the blue “Forgot User ID” link below the login.
- Enter your 16-digit Georgia Way2Go Card Number and 3-digit CVV.
- Click the “Submit” button to access your Way2Go FL login information.
Once you are logged into your Georgia Way2Go Debit MasterCard account, you can:
- You can check your card balance online.
- Set up Direct Deposit
- Review transactions and any fees that might have been applied to your account.
- Manage your automatic alerts, including receiving email or text alerts when you get a deposit.
You can also set up alerts by calling 1-888-929-2460.
Georgia Way2Go Card Customer Service
There are three ways to contact Georgia Way2Go Debit Card support:
Option 1 – Call Customer Service
You can call Georgia Way2Go at 1-888-929-2460 for assistance.
For Text Telephone (TTY) assistance, call 1.877.906.0085.
International callers should call – 1-866-569-4494
Here are the customer service hours:
Georgia Way2Go Customer Service is available 24 hours a day, 7 days a week, and handles calls related to:
- Reporting lost or stolen cards
- Balance inquiries
- PIN changes
- Transaction history requests
- Registering a complaint about a card issue
- Questions about card usage
- Questions about international card usage
Option 2 – Write to Georgia Way2Go Support Team
Sometimes, the best way to get the fasted response is through the old fashion way – snail mail. This is true when disputing a fraudulent transaction.
If you think an error has occurred in connection with your Way2Go Card, you can write customer service at:
Customer Account Services
P.O. Box 245997, San
Antonio, Texas 78224-5997.
It is important that you reach out to customer service no later than 60 days after you learn of the error.
You must include the following in your letter:
(1.) Your name, address, telephone number, and Card number.
(2.) Why you believe there is an error, and the dollar amount involved.
(3.) Approximately when the error took place.
Customer service may mail you a Request for Investigation form to complete and return.
You must return the form within 10 business days to
Option 3 – Use the Website FAQs
Another way to get your issue resolved is to visit the Way2Go site and look for the FAQs section.
Click here for the FAQs page (the link is located at the bottom of the page).
The answer to your question may already be on the website.
This will save you time and frustration in trying to get a live person to resolve your issue.
Way2Go Debit Card About to Expire (or has expired)?
If your Way2Go is about to expire, there is nothing you have to do.
Way2Go will mail you a new card automatically prior to the expiration date of your current card.
However, if your card has already expired and you did not receive a replacement card, you should call customer service at the number listed below.
How to Replace Lost or Stolen Georgia Way2Go Debit Card
As soon as you find out that your Way2Go is lost or stolen, immediately call the Customer Service Department, at 1-888-929-2460 (toll-free).
For Text Telephone (TTY) assistance, call 1.877.906.0085.
International callers should call – 1-866-569-4494
Here are the customer service hours:
Georgia Way2Go Customer Service is available 24 hours a day, 7 days a week, and
It is important that you call right away because if someone is illegally using your card, calling right away helps protects you from unauthorized transactions, especially if you have to file a dispute later.
Customer service will verify your identity, cancel your previous card if necessary and issue a replacement card.
Your replacement card will be mailed to you via USPS first class mail delivery and will arrive within 7-10 business days once shipped.
If you need a replacement sooner, you can request that it be expedited to 2-day shipping but be aware that it comes with a $14.50 shipping fee.
Georgia Way2Go Debit Card FAQs
Below are the most frequently asked questions about the Georgia Way2Go Card:
Does receiving a Georgia Way2Go Card mean I am eligible to receive unemployment benefits?
Receipt of the Georgia UI Way2Go Debit MasterCard does not guarantee that you meet unemployment eligibility criteria established by the Georgia Department of Labor (GDOL).
How do I transfer funds from my Georgia Way2Go Card to my Bank Account?
Your Georgia Way2Go debit card will come with instructions on how to set up direct deposit from the card to your bank account.
Additionally, you can also contact customer service at 1-888-929-2460 or log in to your account at GoProgram.com.
What are the fees associated with the Georgia Way2Go Card?
Here is the list of fees you can expect with the Georgia Way2Go card:
| All Fees | Fee Amount |
| Get Started | |
| Card Purchase | $0.00 |
| Monthly Usage | |
| Monthly Usage Fee | $0.00 |
| Spend Money | |
| Point-of-sale (POS) | $0.00 |
| Online Bill Pay | $0.50 |
| Getting Cash | |
| ATM Withdrawal Fee – In-Network | $0.00 |
| ATM Withdrawal Fee – Out of Network | $0.95 |
| Teller cash withdrawal | $0.00 |
| Getting Card Information | |
| ATM balance inquiry (in or out-of-network) | $0.00 |
| ATM denial (in or out-of-network) | $0.00 |
| Customer Service | $0.00 |
| Using your Card outside the U.S. | |
| International ATM Transaction | $0.95 |
| Foreign transaction fee | 3.00% |
| Other Fees | |
| Replacement card (one free every 12 months – $4.50 after) | $0.00 |
| Expedited shipping of replacement Card (2 business days) | $14.50 |
| Funds Transfer | $1.50 |
| Recurring Funds Transfer | $0.00 |
| Mobile text alert (one free per month – $0.10 after) | $0.00 |
| Monthly Inactivity Fee (after 12 consecutive months of inactivity) | $1.75 |
I have not received my Georgia Unemployment Card. What Should I do?
After you are approved for Georgia unemployment benefits, the Georgia Department of Labor (GDOL) will offer you the option of receiving your benefits on the Way2Go debit card.
If you selected to get your benefits via the Way2Go debit card, the card will typically be mailed to you soon after your benefits are approved.
If you do not receive your debit card within 15 days after your Unemployment claim is filed, here’s what you can do:
Call Georgia UI Way2Go Debit MasterCard Customer Service at 1.888.929.2460 to report a card as lost or stolen.
The tweet below from GDOL explains this further:
If you do not receive your debit card within 15 days after your claim is filed or you lose your card, call Georgia UI Way2Go Debit MasterCard® Customer Service at 1.888.929.2460 to report a card as lost or stolen. One free replacement card may be issued in a 12-month period.
— GA Dept. of Labor (@GeorgiaDOL) May 18, 2020
How do I change my method of payment from a debit card?
As mentioned above, you can enroll in, change, or cancel your direct deposit at any time.
If you want to switch from the Georgia Ways2Go card to direct deposit to a bank account, follow the instructions below.
A PIN is required to make a change.
Here’s how:
Visit the Georgia Unemployment Insurance Benefit Payment page here.
Once there, enter the information requested below to gain access to the payment method’s page.
What are the minimum and maximum weekly Unemployment benefits paid in Georgia?
The minimum weekly benefit is $55 and the maximum is $365.
However, the amount an individual will receive is based on the amount of wages earned in the base period.
Is everyone eligible for the maximum number of weeks for Unemployment in Georgia?
No. Your base period wages are used to determine the maximum benefits payable.
As a result, depending on your base period wages, you may or may not qualify for the maximum number of weeks.
The maximum benefits payable to an individual in a benefit year is the least of the maximum number of weeks times the weekly benefit amount or one-fourth of the base period wages.
Can I get Unemployment Benefits if I quit my job?
It depends on your situation.
If you quit your job, you may be eligible to draw benefits if you can show that you quit for good work-connected reason(s).
Examples of good work-connected reasons are material change in working conditions, material change in working agreement, nonpayment for work, and similar reasons.
However, you will not be able to draw benefits if your reason for quitting was personal even though the personal reason was a good or compelling one.
The only way to know for sure whether you are eligible if you quit is to file a claim.
The Georgia Department of Labor is unable to make a predetermination of eligibility for unemployment benefits before a claim is filed.
Way2Go Card Georgia Summary
We hope this post on the Way2Go Card Georgia Card was helpful.
Questions?
If you have further questions about Way2Go Card Georgia, Unemployment Benefits, or Unemployment Debit Cards, please let us know in the comments section below.
Be sure to check out our other articles on Unemployment Benefits, including:
Nevada Unemployment Debit Card Guide
Maryland Unemployment Debit Card Guide
Whether Unemployment Benefits are Taxable
List of States Extending Unemployment Benefits
Massachusetts DUA Unemployment Debit Card
How to file for Unemployment (in all 50 States)
Unemployment office Phone Number (All 50 States)