Way2Go Card Tennessee for Unemployment Benefits

If you have a Way2Go Card Tennessee (Tennessee Unemployment Insurance (UI) Way2Go Debit MasterCard) and have questions about your card, you’ve come to the right place.

In this detailed guide, we will tell you everything you need to know about your Tennessee Unemployment Debit Card, including what to do if you have not received a card, lost card replacement, how to log in online to check your balance, how to speak to a live person at customer service, and much more.

This article will cover:

  • What is Way2Go Card Tennessee?
  • How to Activate Way2Go Card Tennessee
  • How to Login to Tennessee Way2Go Account Online
  • Tennessee Way2Go Card Customer Service
  • How to Replace Tennessee Way2Go Card
  • Tennessee Way2Go Debit Card FAQs

What is Way2Go Card Tennessee?

"Way2Go Card Tennessee"

The Tennessee UI Way2Go Debit MasterCard, operated by GoProgram and issued by Comerica Bank, is used by the Tennessee Department of Labor and Workforce Development to send unemployment insurance (UI) benefits.

The Tennessee Department of Labor and Workforce Development requires that all unemployment insurance benefits be sent electronically.

The Way2Go card is an option to receive your unemployment benefits electronically if you do not have a traditional bank account or do not want to use your bank account.

The Department of Labor and Workforce Development stopped issuing paper checks for unemployment benefits.

As a result, all unemployment benefit payments are made by direct deposit or debit card.

Tennessee Way2Go Card Details

Beginning July 9, 2016 all Unemployment Insurance payments issued via debit card will be deposited to a Way2Go Card® Debit MasterCard.

Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed.

Additionally, claimants currently receiving benefits may also enroll for debit cards or direct deposit payments online at Jobs4TN.gov.

The Way2Go card is valid for three years. Individuals eligible to receive unemployment benefits during the three-year period will not receive a new card.

You will automatically receive the Tennessee UI Way2Go Debit MasterCard if you do not enroll in direct deposit; no other action is required to receive a card.

You can enroll in, change, or cancel direct deposit anytime online while receiving unemployment benefits.

Features of the Tennessee Way2Go Card

  • There is no minimum balance requirement, and the monthly fee for recipients who remain in “active” status will never exceed $1.
  • You can set up Direct Deposit to have your monthly funds automatically transferred to your checking account so that you instantly have money to pay bills etc.
  • Unlimited free customer service to answer all your questions
  • No Need for waiting for paper checks
  • No fees for cashing paper checks

How to Activate Way2Go Card Tennessee

Here’s how to activate your Tennessee Way2Go Unemployment Insurance Debit MasterCard:

Step 1: Call Tennessee Way2Go Phone Number

The first step to activating your Way2Go card is to call the customer service phone number.

The number to call is 1-855-462-5887.

Press 1 for English

Step 2: Activate Card

Next, you will be asked to enter your Way2Go card number.

Follow the instructions for card activation.

After you have entered your card number, you will be asked by the auto attendant to enter the last four digits of your Social Security Number.

Next, you will be asked to enter your date of birth (Example: 03011960, for March 1,

Lastly, you will be asked to select a four-digit PIN.

Enter the four-digit PIN a second time to verify.

Step 3: Complete Activation Process

After you have successfully entered the information, requested, the auto-attendant will inform you when you have successfully activated your Way2Go card

Before using your card, be sure to sign your name in ink on the back of your card.

Your unemployment benefits will be available on your Way2Go card when the unemployment office deposits the funds on the payment date you were given.

Notification of Deposits by Phone or Email

With your Tennessee Way2Go Debit card, you may choose to receive automatic notifications anytime your unemployment benefits are deposited.

However, to set this up, you can call the phone number above or log in to your Way2Go account to activate notifications.

Once you have activated this notification process, each time a deposit is posted to your card account, you will receive a phone or email notification.

Activating a Replacement Card

If you are calling to activate a replacement Way2Go card, you must select your PIN again to activate the card.

Be sure to destroy your old card as it will no longer work.

How to Login to Tennessee Way2Go Account Online

To log in to your Way2Go Card Tennessee online account, the first thing you need to do is visit the GoProgram website.

You can visit the Go Program website for Way2Go Card Tennessee can be found at www.goprogram.com.

Once you are logged into your Tennessee Way2Go Debit MasterCard account, you can:

  • You can check your card balance online.
  • Set up Direct Deposit
  • Review transactions and any fees that might have been applied to your account.
  • Manage your automatic alerts, including receiving email or text alerts when you get a deposit.

You can also set up alerts by calling 1-855-462-5887.

Tennessee Way2Go Card Customer Service

There are three ways to contact Tennessee Way2Go Debit Card support:

Option 1 – Call Customer Service

You can call Tennessee Way2Go at 1-855-462-5887 for assistance.

Here are the customer service hours:

Tennessee Way2Go Customer Service is available 24 hours a day, 7 days a week, and handles calls related to:

  • Reporting lost or stolen cards
  • Balance inquiries
  • PIN changes
  • Transaction history requests
  • Registering a complaint about a card issue
  • Questions about card usage
  • Questions about international card usage

Option 2 – Write to Tennessee Way2Go Support Team

Sometimes, the best way to get the fasted response is through the old fashion way – snail mail. This is true when disputing a fraudulent transaction.

If you think an error has occurred in connection with your Way2Go Card, you can write customer service at:

Customer Account Services
P.O. Box 245997, San
Antonio, Texas 78224-5997.

It is important that you reach out to customer service no later than 60 days after you learn of the error.

You must include the following in your letter:
(1.) Your name, address, telephone number, and Card number.
(2.) Why you believe there is an error, and the dollar amount involved.
(3.) Approximately when the error took place.

Customer service may mail you a Request for Investigation form to complete and return.

You must return the form within 10 business days to

Option 3 – Use the Website FAQs

Another way to get your issue resolved is to visit the Way2Go site and look for the FAQs section.

Click here for the FAQs page (the link is located at the bottom of the page).

The answer to your question may already be on the website.

This will save you time and frustration in trying to get a live person to resolve your issue.

Way2Go Debit Card About to Expire (or has expired)?

If your Way2Go is about to expire, there is nothing you have to do.

Way2Go will mail you a new card automatically prior to the expiration date of your current card.

However, if your card has already expired and you did not receive a replacement card, you should call customer service at the number listed below.

How to Replace Lost or Stolen Tennessee Way2Go Debit Card

As soon as you find out that your Way2Go is lost or stolen, immediately call the Customer Service Department, at 1-855-462-5887 (toll-free).

Here are the customer service hours:

Tennessee Way2Go Customer Service is available 24 hours a day, 7 days a week, and

It is important that you call right away because if someone is illegally using your card, calling right away helps protects you from unauthorized transactions, especially if you have to file a dispute later.

Customer service will verify your identity, cancel your previous card if necessary and issue a replacement card.

Your replacement card will be mailed to you via USPS first class mail delivery and will arrive within 7-10 business days once shipped.

If you need a replacement sooner, you can request that it be expedited to 2-day shipping but be aware that it comes with a $14.50 shipping fee.

Tennessee Way2Go Debit Card FAQs

Below are the most frequently asked questions about the Tennessee Way2Go Card:

"Way2Go Card Tennessee FAQs"

Does receiving a Tennessee Way2Go Card mean I am eligible to receive unemployment benefits?

Receipt of the Tennessee UI Way2Go Debit MasterCard® does not guarantee that you meet unemployment eligibility criteria established by the Tennessee Department of Labor and Workforce Development.

How do I transfer funds from my Tennessee Way2Go Card to my Bank Account?

Your Tennessee Way2Go debit card will come with instructions on how to set up direct deposit from the card to your bank account.

Additionally, you can also contact customer service at 1-855-462-5887 or log in to your account at GoProgram.com.

What are the fees associated with the Tennessee Way2Go Card?

Here is the list of fees you can expect with the Tennessee Way2Go card:

All Fees Fee Amount
Get Started
Card Purchase $0.00
Monthly Usage
Monthly Usage Fee $0.00
Spend Money
Point-of-sale (POS) $0.00
Online Bill Pay $0.00
Getting Cash
ATM Withdrawal Fee – In-Network (Two (2) for no fee per month) $0.00
ATM Withdrawal Fee – Out of Network $0.0.35
Teller cash withdrawal $0.00
Getting Card Information
ATM balance inquiry (in or out-of-network) $0.50
ATM denial (in or out-of-network) $0.00
Customer Service $0.00
Using your Card outside the U.S.
International ATM Transaction $0.95
Foreign transaction fee 3.00%
Other Fees
Replacement card (arrives 7-10 calendar days) $5.00
Expedited shipping of replacement Card (2 – 5 calendar days) $10.00
Funds Transfer $0.00
Recurring Funds Transfer $0.00
Mobile text alert (one free per month – $0.10 after) $0.00
Monthly Inactivity Fee (after 12 consecutive months of inactivity) $0.00

I have not received my Tennessee Unemployment Card. What Should I do?

After you are approved for Tennessee unemployment benefits, the Tennessee Department of Labor and Workforce Development will offer you the option of receiving your benefits on the Way2Go debit card.

If you selected to get your benefits via the Way2Go debit card, the card will typically be mailed to you soon after your benefits are approved.

If you do not receive your debit card within 15 days after your Unemployment claim is filed, here’s what you can do:

Call Tennessee UI Way2Go Debit MasterCard Customer Service at 1-855-462-5887 to report a card as lost or stolen.

How do I request a Form 1099G for prior years?

There are two ways to request a form 1099G for prior years.

First, form 1099Gs for previous years are by sending a written request, including name, address, date of birth, Social Security number, and phone number, to:

Special Services Unit
Tennessee Department of Labor & Workforce Development
220 French Landing Drive
Nashville, TN 37243-1002
Fax 615-253-4649

Additionally, you can request a copy by phoning Special Services at:


How do I certify for unemployment?

Follow the steps below for your weekly certification.

  • Go to Jobs4TN.gov
  • Sign in to your Jobs4TN account by entering your username and password.
  • On your dashboard, locate the “Unemployment Services” widget box.
  • Click on “Weekly Claim Certification”
  • Follow the prompts and enter all required information.

Additionally, there is a great summary of the process through the video below.

What are the minimum and maximum weekly Unemployment benefits paid in Tennessee?

The minimum weekly benefit is $30 and the maximum is $275.

However, the amount an individual will receive is based on the amount of wages earned in the base period.

I work part-time. Am I eligible for UI?

It depends. If you earn less than your weekly benefit amount, you may be eligible to receive partial UI benefits.

However, each claimant will have a unique weekly benefit amount, based on their prior earnings.

As mentioned above, the maximum weekly benefit amount in Tennessee is $275.

How do I contact the TN Dept of Labor & Workforce?

To contact the Department of Labor and Workforce Development, please call toll free 1-844-224-5818.

Additionally, you can write to them at:

220 French Landing Dr
Nashville, TN 37243

File a Complaint

Tennessee Department of Labor and Workforce Development
Division of Workforce Services
State Monitor Advocate
220 French Landing Drive, 4B
Nashville, TN 37243

Way2Go Card Tennessee Summary

We hope this post on the Way2Go Card Tennessee Card was helpful.


If you have further questions about Way2Go Card Tennessee, Unemployment Benefits, or Unemployment Debit Cards, please let us know in the comments section below.

Be sure to check out our other articles on Unemployment Benefits, including:
Nevada Unemployment Debit Card Guide
Maryland Unemployment Debit Card Guide
Whether Unemployment Benefits are Taxable
List of States Extending Unemployment Benefits
Massachusetts DUA Unemployment Debit Card
How to file for Unemployment (in all 50 States)
Unemployment office Phone Number (All 50 States)