Way2Go Card Virginia Unemployment Mastercard

If you have a Way2Go Card Virginia (Virginia Way2Go Card Debit MasterCard) and have questions about your card, you’ve come to the right place.

In this detailed guide, we will tell you everything you need to know about your Virginia Unemployment Debit Card, including what to do if you have not received a card, lost card replacement, how to log in online to check your balance, how to speak to a live person at customer service, and much more.

This article will cover:

  • What is Way2Go Card Virginia?
  • How to Activate Way2Go Card Virginia
  • How to Login to Virginia Way2Go Account Online
  • Virginia Way2Go Card Customer Service
  • How to Replace Virginia Way2Go Card
  • Virginia Way2Go Debit Card FAQs

What is Way2Go Card Virginia?

"Way2Go Card Virginia"

The Virginia UI Way2Go Debit MasterCard, operated by GoProgram and issued by Comerica Bank, is used by the Virginia Employment Commission (VEC) to send unemployment insurance (UI) benefits.

The Virginia Employment Commission requires that all unemployment insurance benefits be sent electronically.

The Way2Go card is an option to receive your unemployment benefits electronically if you do not have a traditional bank account or do not want to use your bank account.

The Virginia Employment Commission stopped issuing paper checks for unemployment benefits.

All unemployment payments are made by direct deposit or a debit card.

The Way2Go card is valid for three years. Individuals eligible to receive unemployment benefits during the three-year period will not receive a new card.

You will automatically receive the Virginia UI Way2Go Debit MasterCard if you do not enroll in direct deposit; no other action is required to receive a card.

You can enroll in, change, or cancel direct deposit anytime online while receiving unemployment benefits.

Features of the Virginia UI Way2Go Debit MasterCard

  • There is no minimum balance requirement, and the monthly fee for recipients who remain in “active” status will never exceed $1.
  • You can set up Direct Deposit to have your monthly funds automatically transferred to your checking account so that you instantly have money to pay bills etc.
  • Unlimited free customer service to answer all your questions
  • No Need for waiting for paper checks
  • No fees for cashing paper checks

How to Activate Way2Go Card Virginia

Here’s how to activate your Virginia Way2Go Unemployment Insurance Debit MasterCard:

Step 1: Call Virginia Way2Go Phone Number

The first step to activating your Way2Go card is to call the customer service phone number.

The number to call is 1-800-861-8423.

Press 1 for English

Step 2: Activate Card

Next, you will be asked to enter your Way2Go card number.

Follow the instructions for card activation.

After you have entered your card number, you will be asked by the auto attendant to enter the last four digits of your Social Security Number.

Next, you will be asked to enter your date of birth (Example: 03011960, for March 1,

Lastly, you will be asked to select a four-digit PIN.

Enter the four-digit PIN a second time to verify.

Step 3: Complete Activation Process

After you have successfully entered the information, requested, the auto-attendant will inform you when you have successfully activated your Way2Go card

Before using your card, be sure to sign your name in ink on the back of your card.

Your unemployment benefits will be available on your Way2Go card when the unemployment office deposits the funds on the payment date you were given.

Notification of Deposits by Phone or Email

With your Virginia Way2Go Debit card, you may choose to receive automatic notifications anytime your unemployment benefits are deposited.

However, to set this up, you can call the phone number above or log in to your Way2Go account to activate notifications.

Once you have activated this notification process, each time a deposit is posted to your card account, you will receive a phone or email notification.

Activating a Replacement Card

If you are calling to activate a replacement Way2Go card, you must select your PIN again to activate the card.

Be sure to destroy your old card as it will no longer work.

How to Login to Virginia Way2Go Account Online

To log in to your Way2Go Card Virginia online account, the first thing you need to do is visit the GoProgram website.

You can visit the Go Program website for Way2Go Card Virginia can be found at www.goprogram.com.

Once you are logged into your Virginia Way2Go Debit MasterCard account, you can:

  • You can check your card balance online.
  • Set up Direct Deposit
  • Review transactions and any fees that might have been applied to your account.
  • Manage your automatic alerts, including receiving email or text alerts when you get a deposit.

You can also set up alerts by calling 1-800-861-8423.

Virginia Way2Go Card Customer Service

There are three ways to contact Virginia Way2Go Debit Card support:

Option 1 – Call Customer Service

You can call Virginia Way2Go at 1-800-961-8423 for assistance.

Here are the customer service hours:

Virginia Way2Go Customer Service is available 24 hours a day, 7 days a week, and handles calls related to:

  • Reporting lost or stolen cards
  • Balance inquiries
  • PIN changes
  • Transaction history requests
  • Registering a complaint about a card issue
  • Questions about card usage
  • Questions about international card usage

Option 2 – Write to Virginia Way2Go Support Team

Sometimes, the best way to get the fasted response is through the old fashion way – snail mail. This is true when disputing a fraudulent transaction.

If you think an error has occurred in connection with your Way2Go Card, you can write customer service at:

Customer Account Services
P.O. Box 245997, San
Antonio, Texas 78224-5997.

It is important that you reach out to customer service no later than 60 days after you learn of the error.

You must include the following in your letter:
(1.) Your name, address, telephone number, and Card number.
(2.) Why you believe there is an error, and the dollar amount involved.
(3.) Approximately when the error took place.

Customer service may mail you a Request for Investigation form to complete and return.

You must return the form within 10 business days to

Option 3 – Use the Website FAQs

Another way to get your issue resolved is to visit the Way2Go site and look for the FAQs section.

Click here for the FAQs page (the link is located at the bottom of the page).

The answer to your question may already be on the website.

This will save you time and frustration in trying to get a live person to resolve your issue.

Way2Go Debit Card About to Expire (or has expired)?

If your Way2Go is about to expire, there is nothing you have to do.

Way2Go will mail you a new card automatically prior to the expiration date of your current card.

However, if your card has already expired and you did not receive a replacement card, you should call customer service at the number listed below.

How to Replace Lost or Stolen Virginia Way2Go Debit Card

As soon as you find out that your Way2Go is lost or stolen, immediately call the Customer Service Department, at 1-800-961-8423 (toll-free).

For Text Telephone (TTY) assistance, call 1-800-961-8423.

Here are the customer service hours:

Virginia Way2Go Customer Service is available 24 hours a day, 7 days a week, and

It is important that you call right away because if someone is illegally using your card, calling right away helps protects you from unauthorized transactions, especially if you have to file a dispute later.

Customer service will verify your identity, cancel your previous card if necessary and issue a replacement card.

Your replacement card will be mailed to you via USPS first class mail delivery and will arrive within 7-10 business days once shipped.

If you need a replacement sooner, you can request that it be expedited to 3-5 calendar day shipping but be aware that it comes with a $20.00 shipping fee.

Virginia Way2Go Debit Card FAQs

Below are the most frequently asked questions about the Virginia Way2Go Card:

Does receiving a Virginia Way2Go Card mean I am eligible to receive unemployment benefits?

Receipt of the Virginia UI Way2Go Debit MasterCard® does not guarantee that you meet unemployment eligibility criteria established by the Virginia Employment Commission (VEC).

How do I transfer funds from my Virginia Way2Go Card to my Bank Account?

Your Virginia Way2Go debit card will come with instructions on how to set up direct deposit from the card to your bank account.

Additionally, you can also contact customer service at 1-800-961-8423 or log in to your account at GoProgram.com.

What are the fees associated with the Virginia Way2Go Card?

Here is the list of fees you can expect with the Virginia Way2Go card:

All Fees Fee Amount
Get Started
Card Purchase $0.00
Monthly Usage
Monthly Usage Fee $0.00
Spend Money
Point-of-sale (POS) $0.00
Online Bill Pay $0.50
Getting Cash
ATM Withdrawal Fee – In-Network $0.00
ATM Withdrawal Fee – Out of Network $1.00
Teller cash withdrawal $0.00
Getting Card Information
ATM balance inquiry (in or out-of-network) $0.00
ATM denial (in or out-of-network) $0.00
Customer Service $0.00
Using your Card outside the U.S.
International ATM Transaction $1.35
Foreign transaction fee 3.00%
Other Fees
Replacement card (one free every 60 months – $5.00 after) $0.00
Expedited shipping of replacement Card (3-5 days) $20.00
Funds Transfer $0.00
Recurring Funds Transfer $0.00
Mobile text alert $0.00
Monthly Inactivity Fee (after 14 consecutive months of inactivity) $1.25

I have not received my Virginia Unemployment Card. What Should I do?

After you are approved for Virginia unemployment benefits, the Virginia Employment Commission (VEC) will offer you the option of receiving your benefits on the Way2Go debit card.

If you selected to get your benefits via the Way2Go debit card, the card will typically be mailed to you soon after your benefits are approved.

If you do not receive your debit card within 15 days after your Unemployment claim is filed, here’s what you can do:

Call Virginia UI Way2Go Debit MasterCard Customer Service at 1-800-961-8423 to report a card as lost or stolen.

What are the minimum and maximum weekly Unemployment benefits paid in Virginia?

The minimum weekly benefit is $33 and the maximum is $602.

However, the amount an individual will receive is based on the amount of wages earned in the base period.

How do I use the Virginia Way2Go Card?

You can use your Virginia Way2Go debit Mastercard to make purchases and pay bills, including:

Everyday Shopping

Your Way2Go Card is welcome everywhere Mastercard is accepted. To use your card, Select Credit or Debit at checkout.

Gas Stations

It’s easy to buy fuel with your Way2Go card. All you have to do is pay at the pump by selecting Credit or Debit.

You can also prepay with your Card inside the store.

Additionally, you can join the Fuel Rewards® program and link your Way2Go Card
Prepaid Mastercard to save on Shell® fuel.

Online Shopping

Online shopping is a breeze with your Way2Go card. Use your card to shop with your favorite online retailer anytime, anywhere.

Pay Your Bills

You can also pay your bills with the Way2Go card. Simply visit your biller’s website to pay your bill with your Debit Mastercard.


Additionally, you can use your Virginia Way2Go card at your favorite restaurants and cafés.


Lastly, your Way2Go Mastercard can be used to purchase transit passes, pay a taxi
fare or add as a payment method to your preferred rideshare company.

How do I contact the Virginia Employment Commission?

Here’s how to contact the VEC:

VEC Central Office

Mailing Address
P.O. Box 26441
Richmond, VA 23261-6441

For TTY* Callers: Virginia Relay, Call 711 or 800-828-1120.

You can also find a local VEC office location here.

Way2Go Card Virginia Summary

We hope this post on the Way2Go Card Virginia Card was helpful.


If you have further questions about Way2Go Card Virginia, Unemployment Benefits, or Unemployment Debit Cards, please let us know in the comments section below.

Be sure to check out our other articles on Unemployment Benefits, including:
Nevada Unemployment Debit Card Guide
Maryland Unemployment Debit Card Guide
Whether Unemployment Benefits are Taxable
List of States Extending Unemployment Benefits
Massachusetts DUA Unemployment Debit Card
How to file for Unemployment (in all 50 States)
Unemployment office Phone Number (All 50 States)